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Rock Star Kids Terms and Conditions
Welcome to RockStarKids website terms and conditions for use. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions then you may not use or access this website.
Payment
We accept credit & debit card payments on line via PayPal.
We accept credit & debit card payments on line via PayPal.
Goods will only be despatched once full payment has been received.
Returns Policy
If the goods are unsuitable or faulty please contact us within 7 working days of receiving the goods by either email or telephone to obtain a returns code please include your name, address & order number. The goods must then be returned to us within 14 days. Please return the goods to us at the address below confirming your returns code and specifying if you would like a replacement or full refund.
If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging.
You will receive a refund or replacement within 14 days of returning the goods.
Please return the goods to RockStarKids, 5 Helmsdale Close, Darlington, County Durham DL1 3TT. Please include a note explaining what you would like us to do.
If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging.
You will receive a refund or replacement within 14 days of returning the goods.
Please return the goods to RockStarKids, 5 Helmsdale Close, Darlington, County Durham DL1 3TT. Please include a note explaining what you would like us to do.
Please note - We cannot refund monies if we have not issued a returns code, therefore please ensure you obtain a returns code. Returns costs are at your expense.
We would strongly recommend that you obtain a "Proof of postage" when returning items, as we cannot accept any responsibility for any lost or stolen goods being returned to us.
We are unable to process any queries regarding orders over 60 days.
We are unable to process any queries regarding orders over 60 days.
Damaged Goods
Our policy on returns does not affect you Statutory Rights as a consumer. If the goods are received damaged then we will offer you a full refund or if you prefer an alternative product. In such as case please contact us by phone on 01642 651130 in the first instance. Please note that you must notify us of the damage by telephone WITHIN 24 HOURS OF ACCEPTING DELIVERY. We are unable to entertain any claim for damaged goods after this time period. This is a condition imposed by our carriers.
We will then decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable return carriage of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. If you decide to arrange your own delivery we recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate.
In the case of personalised products or any item that has been made to your specification, we regret that we are unable to provide a refund on these items. Such items are excluded from the Distance Selling Regulations Act 2000. If you receive such an item that has been damaged then will repair or replace the product. Where this is not possible, a full refund will be offered.
Faulty Goods
In the unlikely event of your item developing a fault, our policy for faulty items is set out as follows:
If your product develops a manufacturing fault within 7 days of accepting delivery we will offer you a full refund or a replacement item.
If your product develops a manufacturing fault after 7 days of accepting delivery, but within 2 months, we will aim to repair the product by sending out replacement parts to the customer’s address. Where this is not possible we will undertake the carriage costs incurred to get the item back to our warehouse for repair. We will aim to get the item repaired and back to you within 28 working days and if this does not happen we will replace the item. Where a replacement is not available a full refund will be offered.
Our warranty does not cover any item that is over 2 months old, unless there is a separate manufacturer’s warranty in place. Please check with us and we shall advise if such a warranty applies to your product.
Remittance Terms
Full payment is required in advance of shipping.
Product Description
We aim to describe each product as accurately as possible. However, where products are made to order or individually hand crafted, this may cause the materials, design and colour to vary from those illustrated. Consequently we cannot be held responsible for any changes to the final product as a result of the above.
You are responsible for checking that all the personalisation details you have provided are correct. Alterations cannot be made once we have commenced work on personalised products. If you decide that you want to change your order after this has been submitted to us we will endeavour to contact our manufacturer in time to effect the change. Please note that we cannot promise that the change will be effected, especially if you inform us more than 2 days after submitting your original order. In such circumstances we suggest that you contact us by phone immediately.
Due to the specialised nature of some of our products, if your order cannot be fulfilled to your specification, we will inform you and propose other alternatives. Should you not be satisfied with the proposed alternatives then you will be entitled to a full refund of any amount paid.
Passing of Risk
The risk in the goods shall be passed to you upon delivery of the product. Our liability in relation to delivery will end at this stage. However, we will always retain the title to the goods until payment for the goods has been received at our office and any funds cleared, where applicable. IT IS YOUR RESPONSIBILITY TO CHECK THE GOODS UPON DELIVERY. WE CANNOT ACCEPT ANY CLAIM FOR DAMAGED GOODS UNLESS NOTIFIED TO US WITHIN 24 HOURS OF ACCEPTING DELIVERY. THIS CONDITION IS IMPOSED BY OUR CARRIERS.
Privacy Policy
RockStarKids maintains very high standards for the protection of your privacy over the Internet. The purpose of this statement is to explain what information we collect and how we deal with it.
We only use the information we collect about you lawfully. We aim to safeguard the privacy of all our users while providing a high quality of personal customer service.
When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and, credit/debit card details. We keep a record of some information so that we can recognise you as a registered customer and fulfil your orders as efficiently as possible. We do not keep a record of your credit or debit card details.
We keep a record of your purchases with us so that we can deal a lot quicker with any queries you may experience with your order.
We keep a record of any e-mail correspondence you send us. This helps us to identify and reply to any problems or concerns with our products or services.
We do not sell or disclose any information obtained about you to anyone outside of our company, unless it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. We do not send out unsolicited e-mails or use any of your personal details for marketing purposes.
We keep a record of your purchases with us so that we can deal a lot quicker with any queries you may experience with your order.
We keep a record of any e-mail correspondence you send us. This helps us to identify and reply to any problems or concerns with our products or services.
We do not sell or disclose any information obtained about you to anyone outside of our company, unless it is required by law, or disclosure is necessary to protect the safety of customers, employees or property. We do not send out unsolicited e-mails or use any of your personal details for marketing purposes.
General
We reserve the right not to produce any order that we deem unacceptable. In such circumstances we will refund in full the amount you have paid.
We reserve the right to alter our terms and conditions, products and prices without giving prior notice. It is your responsibility to check whether there has been any variation to any of our terms and conditions.
RockStarKids will attempt to ensure that the details on the website are accurate and up to date. However, we cannot guarantee that our website is free of any discrepancies. We do not make any warranties that our site is free of viruses or other disruptive properties. We therefore cannot be held responsible for errors or omissions.
All warranties, whether made expressly or by implication in respect of this website or the content, information or products included in the website including, without limitation, warranties regarding merchantability and fitness for specific purpose are hereby excluded as far as permitted by law. This does not affect your statutory rights as a consumer.
Our liability in contract, negligence, tort, pre-contract or other representations or otherwise arising in connection with the supply or contemplated supply of goods shall be limited in aggregate to all the sums paid by you to us. We cannot be held liable for any consequential or indirect loss, whether this be loss of business, profits, or damages of any kind whatsoever in contract, tort or otherwise arising out of the use of our website or the products and services offered. Nothing in these purchase terms shall exclude or limit liability for death or personal injury resulting from our negligence or fraudulent misrepresentation.
Our terms and conditions are governed by the laws of England and you hereby consent to the exclusive jurisdiction of the English Courts.
IF YOU REQUIRE ANY FURTHER INFORMATION SURROUNDING OUR TERMS & CONDITIONS PLEASE CONTACT US.